Cultural Intelligence, Lessons from the Field, Our Blog

Culture and Containment

This past weekend, I got an emergency notice on my phone from the Korean government officially encouraging “social distancing” for the next two weeks.  This seemed odd to me because, at least in the area where I’ve been living, we’ve been practicing social distancing for about a month already.

As I’ve watched the US start to grapple with the COVID-19 outbreak, I’ve been struck by the strong contrast between how the people of the two countries have reacted.

  • Korea has experienced a shortage of surgical masks, but nothing else has been hard to get, least of all toilet paper.
  • It is social etiquette to wear a face mask in public, not just to protect yourself but to protect those around you.  
  • Schools have been closed since February, with all instruction delivered online, to protect children and teachers.

We are currently scheduled to return to classrooms after the 2-week social distancing mandate is concluded. 

In contrast, the US response has been panicked and chaotic. 

I think there are several reasons for this contrast.  It is only partially cultural.

Cultural: Korea has a collectivist culture, which means people tend to think of what is best for the group before their own comfort.  However, the individualist tendencies of the US encourage people to act in their own interests first.  This one point explains the prevalence of wearing face masks.  My understanding is that when I wear a mask in public, I let others know I consider their health to be important.  

Socio-political: When it comes to following guidelines set forth by the government, Koreans seem to be more willing than Americans.  In the past ten years, I’ve seen many Americans become more and more distrustful of anything the government says or does.  Additionally, Korea has seen coronavirus outbreaks before by facing both SARS and MERS. However, this is the first outbreak the US has had to endure.  It seems Korea has learned from past experience and has taken relatively swift action.  

The American reaction hasn’t been all negative.  I have loved watching celebrities and entertainers sharing their talents through social media in order to alleviate our isolation.  I have been encouraged by the number of educational and entertainment institutions that made their content available for us to continue learning, growing, and living.  It has begun to create the sense of community that I so admire in the Korean culture.

The point I remind myself and my colleagues here is that this is temporary.  “It came to pass”; it didn’t come to stay.  The social distancing is only for a season that, in retrospect, will seem so short – a month or two compared to a lifetime is really nothing.  The “introvert motto” really does apply here: Let us unite together … separately!  

Leadership, Lessons from the Field, Our Blog

A Tale of Two Leaders

In my work at George Mason University Korea, I’m in the unusual (or maybe not so unusual) position of having two sets of administrative leadership – the deans at Mason Korea and the directors at INTO Mason, my home department on the main Fairfax campus in Virginia.  

As the situation here in Korea has been developing, with the rapid spread of COVID-19 throughout the country and the decision to move all instruction to an online format for the first half of the semester, these two sets of leaders have had very different ways of expressing their concern and care for us, their faculty. 

  • One group has been focused on the practical – getting tools and resources to us to facilitate our move to online teaching.  For many of the faculty, this has been their first experience with online instruction, and it can be overwhelming.  
  • One group has been focused more on the personal care side – asking us how we’re holding up and offering emotional as well as practical support.

It would be easy to look at these two groups and think this is a gender-related response; the practical group is all male, the personal group all female.  However, that would be overly simplistic, especially in light of my own reaction – I am a highly task-oriented female!  

When a few of the faculty got on a Skype call with our directors in Fairfax, they asked us how we were doing, and my first response was related to how I was adapting to online instruction. The other two faculty on the call responded with their emotional concerns.  Even with my students, I have to be very, very intentional about asking how they are doing before diving into the course work for the day.  

If it’s not gender-related, then I would suggest it is personality-related.  The DiSC model of human behavior identifies two personality types that are primarily task-oriented and two that are primarily people-oriented. I have learned the hard way to be more people-oriented than I am naturally inclined to be.  

Which expression of care and concern is better?  I would argue that we need both – the practical and the personal.   We need both – from all our leaders. 

Interpersonal Communication, Lessons from the Field, Our Blog

Peer Leadership in Trying Times

The global coronavirus (COVID-19) outbreak has inspired a wide range of reactions.

  • Some seem quite unconcerned, not wearing a face mask in public but at least practicing good hygiene
  • Some take moderate precautions – wearing a mask in public, washing hands more frequently, carrying a small bottle of hand sanitizer, avoiding physical contact such as shaking hands with others
  • Some take massive action – enhancing the filtering capability of their mask, completely avoiding public spaces, carrying large bottles of hand sanitizer

I actually fall in the middle group, though I wear a mask in public primarily as a courtesy for those in the last group. However, as a side note, my area of Korea has had the lowest rate of infection in the country, partially due to the prevalence of this “massive action” group here.

These responses have brought sudden and big changes to how we operate on a day to day basis. Navigating the evolving and complex environment can be challenging, even more so if you consider yourself as an influential person. I know that my attitude and my reactions have an affect on the people around me, in particular the other faculty, who find themselves in the same position I’m in.

I am careful – most of the time! – to keep a positive and helpful attitude. This is the greatest way I can help my students and colleagues through this trying time. However, being a morning person, my current challenge is to maintain that positive attitude through the afternoon, which is when most of my interpersonal contact happens.

I have come to recognize a greater need for self care throughout the day in order to maintain my positivity. What do you do to keep yourself charged up throughout the day?